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Cool katana handles8/10/2023 NO EXCEPTIONS.įeel free to ask us any questions about our shipping policy! We will not issue refunds or be held liable for lost, stolen, or confiscated items. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including shipping carrier’s system errors.Once we ship out the package, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. Please notify us as soon as possible of any errors in your shipping address. We are not responsible for the package was sent to the wrong address due to the customer provided the incorrect shipping address when place the order. International buyers (non-US) bear the risk of orders being held or destroyed by the customs department.
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